Discussion:
• Click here to read the Off Course case study. Use the ITT Tech Virtual Library to research one additional article about management control issues in the travel industry.
• Create an APA reference for the article you selected, and include a reference list at the end of your paper. Write at least a three-page paper that explains your researched responses to the following questions, and use an in-text APA citation to support at least two of your answers:
o What types of specific controls could be used to improve the BC Ferries service to prevent an accident such as this occurring again?
o What would you do after reading an investigation report that noted safety or other concerns?
o Are some types of control more important than others in the travel industry? Why or why not?