Problem: Research the Internet for knowledge management software and briefly describe the functions of such software. Find at least two organizations that have a public customer service web site (for example, Microsoft's web site provides information related to operating system updates).
Consider the following:
1) Compare and evaluate the two web sites.
2) Is the information easy to find? How is it easy or difficult?
3) Do the sites seem friendly? What makes them friendly or unfriendly?
4) Is information easy to understand once it is found?