Research an actual example of IT leveraging business advantage at a managerial level. Report to be in the style of a business report. There is a limit of fifteen pages exceeding appendices.
Hints for the assignment: company name energy Australia
Need to include these topics in the report.
• What IT systems do managers use and why?
• Management Information systems :
-reports (daily activity report, revenue/cost reports, HR, transactions, error report)
-yearly financial reports
- Tax reports
• Decision support system
- Helps managers make complex strategic decisions
- Support all problem solving phases, support different decision frequencies, different problem structures, support, various decision making levels.
- Components of a decision support system : access to internet, networks or other computer based systems can link the DSS to other powerful systems: TPS , function specific subsystems.
- Group support systems
• Executive support system
- Helps top managers make long term decisions for future planning of business.
- Future oriented linked to value added processes.
- Can help when uncertainty is high
• Business intelligence
- 3 systems
- Knowledge management:process of capturing a company's collective expertise wherever it resides and distributing it wherever it can help produce the biggest payoff.
- CRM
- Data mining
- Competitive intelligence
- OLAP(programs used to store and deliver data warehouse information efficiently.
• Expert systems
-machines which do work of managers even though these system replace managers, managers can learn from how the system works.;