The CEO of your health care insurance company has just returned from a conference and is reaching out to you. The CEO wants to know how six sigma could be used to define benchmarks in the company's telephone customer service department
Individual portion:
Conduct research about the six sigma program.
A complete analysis of the six sigma program.
Provide the CEO with a minimum of 4 recommended processes that could be measured through the implementation of the six sigma program in the telephone customer service department.
Group Portion:
Review all individual recommendations.
Provide 3 recommendations to give to the CEO as to how the six sigma process could be used in the telephone customer service department to measure business performance.