Question: 1. Reread Retailing View on The Container Store. What are the positive and negative aspects of employee turnover? How is this retailer reducing the turnover of its sales associates? How can other retail firms learn from this example?
2. To motivate employees, several major department stores are experimenting with incentive compensation plans, although compensation plans with a lot of incentives often don't promote good customer service. How can retailers motivate employees to sell merchandise energetically and, at the same time, not jeopardize customer service?