Relationships between product and service quality, Operation Management

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Relationships between product and service quality

1. Relationships between product and service quality, operational performance indicators.

2. What Does Business Mean to Me?" (in 500 word essay)

3. Review the “Building Japanese Quality in North America” in page 238 of the textbook. Express your view of the two key issues found at the end of the scenario.

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Operation Management: Relationships between product and service quality

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Operation Management: Relationships between product and service quality

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