Which you are familiar and undertake a critical review.
Question1. A foreword to the problem and its relationship to operations practice in organisation;
Question2. A description of the process (es) under consideration (ideally incorporating some form of process map)
Question3. A discussion of relevant Operations theory (this must address the underlying processes on that quality depends – don’t rely on quality theory only
Question4. A comparison of the theory with practice
Question5. Consideration of how potential changes would perk up quality and/or customer focus
Question6. Recommendations, based on the comparison above, as to how the process (es) could be improved, accompanied by a revised process map clearly showing the improvements
Question7. Referencing both in text and in the Bibliography, by using the Harvard system)