Relationship in customer expectations-past experiences, Other Management

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Relationship in customer expectations-past experiences

Question: What is the relationship between customer expectations and past experiences? a. Past experiences have no impact on customer expectations. b. Past experiences can influence desired service but not adequate service. c. Past experiences can influence desired and adequate service. d. Customer expectations are solely based on past experiences.

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Other Management: Relationship in customer expectations-past experiences

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Other Management: Relationship in customer expectations-past experiences

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