Question 1: Discuss and illustrate out the features of Billing and Customer Care.
Question 2: What do you understand by the term e-loyalty matrix?
Question 3: Discuss and illustarte out in brief the following terms:
1. AMA
2. EMR
3. CIBER
Question 4: Discuss and describe the Refinement of Call centre.
Question 5: Make a distinction between the term e- CRM and CRM.