Use the headings below with the information requested.
Chapter Overview--A brief overview of what the chapter was about.
Topic of Interest 1--What two topics were the most interesting to you and why?
Topic of Interest 2--
Real life relation--Relate something in the chapter that you experienced in your real life. Discuss what it is and how it relates and/or exemplifies an idea in the book. Even if you have no CRM, retail, or work experience, think critically about your experience as a customer with businesses of all sizes.