Assignment:
Please read the case of loan processing at capital one (https://cachon-terwiesch.net/3e/sample_cases/CapitalOneV2(2008).pdf )
The question is to draw the process flow diagram indicating the time parameters and number of workers at each step. Also, determine the current capacity.
I have difficulties in determining the time parameters from the case for each step. Thus, I need a detailed answer please.