Question 1: Which of these are raising the level of globalization success from this list?
a) Shifts in the rates of growth countries
b) Growing irrelevance of distance
c) Rise of mega-cities
d) Increased communication abilities
e) All of the above
Question 2: Total quality approach has which of the following characteristics?
a) Freedom through control
b) Teamwork
c) Obsession with quality
d) Focus on the customer
e) All of the above
Question 3: Quality is defined by the (in a total quality setting)
a) Employee
b) Customer
c) Management
d) Organization
e) Suppliers
Question 4: Which of the following is the most appropriate leadership style in a quality setting?
a) Autocratic
b) Democratic
c) Participative
d) Goal-Oriented
e) Dictatorial