1. Rachel performs an analysis in which she analyzes the performance of the clients of her organization relative to the expectations of the client’s customers. In this scenario, Rachel is most likely using which of the following: a. Gantt Chart b. gap analysis c. bar chart d. Pareto Analysis
2. Describe six different subjects a risk manager should include in a curriculum designed for physicians to engage them in patient safety practices. Describe what might be included in each of these modules.