QUESTION
When a company is forming long-term outsourcing relationship with another company, the foundation of the success of the venture is a good contract management
(a) What do you understand by Contract Management and what is the central aim of contract management?
(b) List down the end-of-contract options and explain the cost involved for each option
(c) Explain the meaning of Service Level Agreement (SLA) and list down two metrics specified in the SLA?