QUESTION
(a)
(i) What is information overload? Illustrate your answer through a practical example.
(ii) How could each of the factors below contribute to information overload? Supply instances to support your answers.
- Number of incoming messages
- Uncertainty in the environment
- Unpredictability in the messages
- Quality of decisions
(b)
(i) Differentiate between tall and flat organizations.
(ii) Explain information overload in each organization.
(c) Identify the communication directions relevant to the following channels:
- Appraisal interviews
- Exit interviews
- Conferences
- Performance evaluations
Give reasons for your answer in each of the above.