QUESTION
(a) What are some of the major types of Knowledge Management roles that exist in organizations today?
(b) What types of competencies should be present in a good Knowledge Management team?
(c) What are the three critical ethical issues facing Knowledge Management?
(d) What are the major steps involved in developing a Knowledge Management strategy?
(e) Compare and contrast the three Knowledge Management metrics of Benchmarking, Balanced Scorecard and House of quality