QUESTION
(a) Kano's Model has been used in the design of product and services. You are required to describe the Model
(b) In TQM, much emphasis is placed on team work. You are required to identify 4 types of teams and to comment on their specific characteristics
(c) E Deming was against performance appraisal. You are required to comment on the arguments put forward by E Deming
(d) Quality and productivity are the 2 sides of the same coin. Comment on this statement