Question on six sigma


For each of these situations, would you expect the process to exhibit special cause variation or common cause variation? Briefly explain your logic for each decision.

1. A new employee is performing the job as he or she sees fit without following instructions.

2. Workers are doing their best to follow the job instructions provided.

3. The output of the process has become unpredictable since a new machine was installed.

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Operation Management: Question on six sigma
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