question 1 volunteering to carry out extra

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Question 1  Volunteering to carry out extra tasks or helping coworkers is an example of which of the following?Answer   Actual performance  Voluntary performance  Contextual performance  Objective performance

Question 2  A count of the number of "super-sized" value meals that a cashier at Wendy's sells is an example of which of the following?Answer   Theoretical criterion  Actual criterion  Criterion deficiency  Criterion relevance

Question 3  Each of the following is a component of Job Components Inventory, with the exception of:Answer   use of tools and equipment.  perceptual and physical requirements.  anatomy.  communications.  decision making and responsibility.

Question 4  Behavior Observation Scale (BOS) contain items that are based on which of the following?Answer   Critical incidents  Behaviors only  Traits and characteristics  Quantifiable performance

Question 5  "Days absent per year" is an example of which of the following?Answer   Objective measures  Voluntary measures  Subjective measures  Contextual measures

Question 6  __________ is what a person needs to know to do a particular job.Answer   Knowledge  Skill  Ability  Position

Question 7  __________ occurs when a rater gives an individual the same rating across all rating dimensions, despite differences in performance across dimensions.Answer   Central error  Halo error  Severity error  Bias error

Question 8  What is usually found in organizational records, so that special performance appraisal systems do not have to be initiated.Answer   Voluntary measures  Subjective measures  Objective measures  Contextual measures

Question 9  Compared to a graphic rating scale, a BARS scale:Answer   can be used to assess the same dimensions as a graphic rating scales.  measures objective performance, as opposed to subjective performance.  measures subjective criteria, as opposed to objective criteria  can only be used to assess difference dimensions than a graphic rating scale.

Question 10  __________ is the extent to which the actual criterion assesses what the theoretical criterion is designed to measure.Answer   Theoretical criterion  Actual criterion  Criterion contamination  Criterion relevance

Question 11 __________ comes from values of the employee.Answer   Affective commitment  Normative commitment  Continuance commitment  Autonomous commitment

Question 12  The two-factor theory states which of the following?Answer   Motivation comes from the nature of the job itself, not from external rewards.  Motivation comes from a combination of the nature of the job itself and external rewards.  Motivation comes from external rewards and job conditions.  Motivation comes from job conditions, not from external rewards.

Question 13  __________ refers to the number of different skills necessary to do a job.Answer   Skill assessment  Skill variety  Skill intensity  Skill complexity

Question 14  According to expectancy theory, the degree to which one values the reward is referred to as which of the following?Answer   Expectancy  Instrumentality  Values  Valence

Question 15  The __________ has been the most popular measure of job satisfaction among researchers.Answer   Minnesota Satisfaction Questionnaire  Job Description Index  Job in General Scale  Job Specific Scale

Question 16  Motivation reflects all of the following, except __________.Answer   intensity  persistence  valence  direction

Question 17  If Larry really wants to quit his job, but stays out of the need for his salary and benefits, what type of commitment does he demonstrate, if any?Answer   Affective commitment  Normative commitment  Continuance commitment  No commitment

Question 18  Job characteristics include all of the following, with the exception of which characteristic below?Answer   Task significance  Task identity  Autonomy  Task complexity

Question 19  Which of the following does research suggest regarding reinforcement approaches to motivation?Answer   On average, reward systems result in a 16% increase in performance.  On average, reward systems result in a 64% increase in performance.  Reward systems are only effective for employees with a high need for pay.  Reward systems decrease motivation by placing too much emphasis on monetary rewards.

Question 20  Americans are typically satisfied with which of the following?Answer   Supervisors  Pay  Promotions  Fringe benefits

Question 21  LPC stands for which of the following?Answer   Least preferred coworker  Leadership preferences coordinate  Leadership practices cooperation  Leadership performance coordinate

Question 22 __________ is the extent to which leaders encourage followers with their statements and model high standards of behavior.Answer   Individualized consideration  Inspirational motivation  Intellectual stimulation  Idealized influence

Question 23 Which of the following would lead to a leader being in high control?Answer   A supervisor with poor leader-member relations, low structured tasks for subordinates, and high position power  A supervisor with good leader-member relations, highly structured tasks for subordinates, and high position power  A supervisor with poor leader-member relations, highly structured tasks for subordinates, and low position power  A supervisor with good leader-member relations, low structured tasks for subordinates, and high position power

Question 24  The Vroom-Yetton model presents five approaches that range from the __________.Answer   autocratic to the democratic  critical to the creative  assertive to the aggressive  charismatic to the noncharismatic

Question 25  Mark just earned a Ph.D. in mathematics, which could enhance the perceived __________ he has.Answer   academic power  intellectual power  skilled power  expert power

Question 26  Mr. Flynn is a shift supervisor at a local restaurant. He sees Kurt as dependable and hardworking, part of his cadre. Which of the following is most likely true about Kurt?Answer   He is the smartest of the employees.  He is the best looking of the employees.  He exerts effort beyond minimum expectations.  He gives Mr. Flynn compliments on a daily basis.

Question 27  __________ is the extent to which one person can influence another to do something.Answer   Leadership  Power  Authority  Management

Question 28  Which of the following is the oldest approach to studying leadership?Answer   Transforming approach  Contingency theory  Behavioral approach  Trait approach

Question 29  A common idea that runs through the various definitions of leadership is that leadership involves __________ the attitudes, beliefs, behaviors, and feelings of other people.Answer   influencing  recognizing  accepting  ignoring

Question 30  "Friendly and supportive behavior that makes the workplace pleasant and supportive," represents which of the following?Answer   Initiating structure  Behavioral traits  Conscientious behaviors  Consideration

Question 31  Research studies suggest which of the following about the unit control principle?Answer   It is associated with decreased performance.  It is associated with reduced employee tardiness.  It is associated with high employee turnover.  It is associated with increased productivity.

Question 32  According to McGregor, which of the following is most likely to lead to more satisfied employees and more effective organizations?Answer   Theory Y  Theory Z  Theory X  Theory W

Question 33  Rita is a cashier and a customer comes to her with a complaint. Unit control suggests that which of the following individuals should handle it?Answer   Rita's direct supervisor  A customer service representative  Rita  The district manager

Question 34  The advantage of division of labor is that each job __________.Answer   requires little coordination.  requires few resources.  requires relatively few skills.  requires few managers and supervisors.

Question 35  An organizational development effort involves __________.Answer   employees at all levels of the organization.  mainly top leaders.  mainly middle management.  just employees at the lower levels of the organization.

Question 36  Management by objectives is an organizational change technique that is based on which of the following?Answer   Chain of command  Goal-setting  Delegation of authority  Division of labor

Question 37  Which of the following does research on t-groups suggest?Answer   T-groups are highly effective for teaching cognitive skills and problem-solving.  There is typically either no effect or negative effects on the workplace following the experience.  T-groups work best when members of the group have prior experience working together.  T-groups are highly effective for developing future leaders.

Question 38  Joint optimization is the idea that __________ and technological systems should be designed to fit one another as well as possible.Answer   political  social  economical  health

Question 39  Which of the following is the second stage of a survey feedback program?Answer   The change agent designs the questionnaires.  The change agent provides feedback about the survey to employees.  The change agent provides feedback to customers.  The change agent compares the results to those at other organizations.

Question 40  Which of the following is an organizational example of equifinality?Answer   Hire people  There are many effective ways to run an organization  Work shifts  Do a market survey