Question 1:
It is believed that: « Effective management of the people dimension of change requires the five key phases that form the basis of the ADKAR model ».
Describe carefully each of the phases of the model.
Question 2:
The successful implementation of change rests on the supervisor's ability to master all the steps involved in the change process. Elaborate on each of the steps, using concrete examples.
Question 3:
(a) Identify and describe carefully:
(i) The major sources of resistance to change.
(ii) The major focuses of resistance to change.
(b) Describe what managers can do to overcome resistance to change.