QUESTION 1
Explain what you understand by the term "Feedback" and how this can help in improving communication in our work place environment.
QUESTION 2
Who are organisations' customers? Discuss how developing our listening skills can help improve customer satisfaction and service delivery.
QUESTION 3
(a) Explain the role of communication in conflicting situations.
(b) Elaborate on three conditions that lead to conflicting situations?
QUESTION 4
In an organisation there are two types of culture. Name them and discuss how this can have an adverse effect on communication at work if not taken into account.