Question 1:
Explain the outstanding contributions of Dr. Kaoru Ishikawa towards improvement of the human aspects of quality. How did Dr. Ishikawa prepare a specific Japanese quality strategy?
- Contributions of Dr. Kaoru Ishikawa towards improvement of the human aspects of Quality
- Development of a specific Japanese quality strategy by Dr. Ishikawa
- Conclusion
Question 2:
Illustrate Taguchi's Loss function as applicable to service industry. What are the basic advantages and limitations of Taguchi's concepts?
- Taguchi's Loss function as applicable to service industry
- Limitations of Taguchi's concepts
- Advantages of Taguchi's concepts
- Conclusion