question 1e deming who was a quality guru stated, Management Theories

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question 1e deming who was a quality guru stated

QUESTION 1

E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points

QUESTION 2

Identify and explain the dimensions to be used for evaluating the quality of a

(a) A product

(b) A service

QUESTION 3

The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles

(a) Customer focus

(b) Employee involvement

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