Question 1:
Determine the Employee Role of Dominance
- Detailed explanation on ‘Employee Role in Service Designing'
Question 2:
What is service differentiation? Explain service differentiation strategies
- Concept of ‘Services Differentiation'
- Detailed explanations on ‘Service Differentiation Strategies'
Question 3:
Briefly describe the five factors that influence the level of adequate service
- Detailed explanation on ‘Level of customer expectations'