question 1describe the goals and programs of, Operation Management

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question 1describe the goals and programs of

Question 1:

Describe the goals and programs of strategic plan.

Definition of goals and importance of goals
Action plans
Characteristics and execution of action plans
Concluding remarks

Question 2:

What are the benefits of indicators for quality improvement?

Different definitions of indicators
Purpose of indicators, characteristics of ideal indicator
Advantage of indicators
Examples

Question 3:

What are the important components of retest reliability?

Description/definition of retest reliability
Change in the mean - typical error,
retest correlation - kappa coefficient,
alpha reliability.

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Operation Management: question 1describe the goals and programs of

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