Question 1:
Describe the concept of Cognitive Dissonance theory. What are the strategic core values of Quality Management System (QMS)?
- Concept of Cognitive Dissonance theory
- Strategic core values of Quality Management System (QMS)
- Conclusion
Question 2:
Describe in detail the 8 principles of quality management. Describe the quality philosophy by Juran.
- Eight Principles of Quality Management
- Quality philosophy by Juran
Question 3:
Describe briefly the strategic quality planning process. Describe the phases of strategic quality management.
- Strategic quality planning process
- Phases of strategic quality management.
Question 4:
Describe the concept of process re-engineering. Briefly explain DMADV methodology.
- Concept of process re-engineering
- DMADV methodology