Question 1:
(a) What is meant by conflict in organisations?
(b) Distinguish the positive and negative impacts of conflict in organizations.
(c) Suggest two methods that management might use to reduce the causes of negative conflict.
Question 2:
(a) Explain the importance of planning in an organization.
(b) What are the different steps in the planning process?
(c) Define the concept of contingency plan using examples to explain its relevance.