Question 1:
(a) What are the causes of employee grievances and how best can they be resolved?
(b) Outline the advantages and disadvantages of having a formal set of rules to handle grievances in an organisation.
Question 2:
(a) Outline the role played by these institutions:
(i) The Permanent Arbitration Tribunal
(ii) The Industrial Relations Commission
(iii) The Industrial Court.
(b) Explain the following:
(i) Conciliation
(ii) Mediation
(iii) Arbitration.