Question 1:
(a) The process of adapting policy to make it work at the operational level of the organisation has been described as ‘street-level bureaucracy'. Identify 4 features that characterize the behavior of street-level bureaucrats.
(b) Policy outcomes are always predictable during policy-implementation. Discuss.
Question 2:
(a) One of the modern approaches used in the public sector to bring about change is to make use of consultants. What are the cons and pros of using external and internal consultants?
(b) Why is the team approach of (external and internal consultants) a viable alternative to bring change in an organisation?