Question 1:
(a) Discuss the steps in writing process.
(b) Explain its usefulness in writing effective business messages.
Question 2:
Show the official roles of the chairperson, the secretary, and members before, during, and after formal meetings.
Question 3:
a) Show the preparations that a candidate invited for an interview should make make before attending an interview.
b) What constitutes effective and ineffective group sizes and why?