Question 1:
(a) Discuss the importance of informal communication in organisations.
(b) How does this type of communication influence the flow of information within the organisation?
(c) Describe the advantages and disadvantages of informal communication.
Question 2:
Using a concrete example from your own experience, describe the non-verbal aspects of communication which
(i) negatively
(ii) positively affected the transmission and understanding of your message to the receiver.