Question 1
(a) Describe the process of mass communication with reference to the circular model of Osgood and Schramm.
(b) Show the barriers of communication and suggest how to overcome them.
Question 2
Elaborate empathy and explain how it affects culture. Support your answer with relevant examples.
Question 3
What do you meant by polite communication? How does it contribute to the managerial role?
Question 4
Illustrate downward communication? With the use of a chart, explain on its limitations and support your answer with valid examples.