Question 1:
(a) Describe communication. Distinguish between verbal and non-verbal communication.
(b) What are the barriers to effective communication?
(c) What are the means, according to you, management can use to overcome such barriers?
(d) Grapevine communication could be avoided at all costs. Is this so?
Question 2:
(a) What is a learning organisation? What is it's importance in today's fast changing environment?
(b) Define Performance Management. Why is it becoming increasingly important for Managers to evaluate the performance of their
employees.
(c) Examine the pros and cons of the various Performance Appraisal Methods.