question 1a deming stated that management need to, Business Management

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question 1a deming stated that management need to

QUESTION 1

(a) Deming stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points.

QUESTION 2

Identify and explain the dimensions to be used for evaluating the quality of a

(a) A product

(b) A service

QUESTION 3

The new version of the ISO 9000 series is based on 8 management principles.

You are required to explain the following 3 principles

(a) Customer focus

(b) Employee involvement

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