Question 1:
a) Define competence and competency.
b) Describe the methods of analysis used for competence analysis.
c) Which basic questions are asked in competency analysis? Why?
i) Distinguish between downward and upward communication and internal and external communication in organizations. Explain the importance of each type of communication.
ii) Using an example, describe any informal communication system one can encounter in organizations.
Question 2:
a) What is performance appraisal?
b) Describe why performance appraisal is necessary in an organisation.