QUESTION 1
(a) Define and explain the term group
(b) Elaborate on the importance of group norms
QUESTION 2
Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about, Robbins 1998
(a) Explain the definition above
(b) What are the various levels of conflicts?
(c) Conflicts should always be seen as detrimental to the organisation. Discuss
QUESTION 3
(a) Distinguish between power, authority and influence
(b) Explain and illustrate the various classifications of power