QUESTION 1
(a) Compare and contrast the quality culture in a traditional and a TQM organization
(b) What do you understand by the PDCA cycle?
QUESTION 2
(a) Discuss the characteristics of an effective leader
(b) E. Deming was against the use of performance appraisal. Discuss the arguments put forward by E. Deming to support his proposition
QUESTION 3
(a) Write short notes on the dimensions you would use to assess and evaluate a product
(b) What are the role and function of a Quality Council in an organization?