Question 1: Self-esteem refers generally to:
- The overall evaluation people make of themselves.
- Being assertive and in control.
- The self-concept.
- The total of early-life experiences.
Question 2: A recommendation for improving listening skills is:
- Judge delivery, not content.
- Restate what you hear.
- Let listening come more naturally.
- Listen for facts.
Question 3: The three major components of communication are:
- Sending, receiving, and understanding.
- Listening, hearing, and understanding.
- Sending, creating interference, and receiving.
- Speaking, writing, and questioning.
Question 4: Temperate phrasing during a stressful conversation deals with:
- Avoiding the real issues.
- Being tactful while delivering negative feedback.
- Warming up by talking about the weather.
- Expressing your temper openly.
Question 5: A major purpose of feedback in interpersonal communication is to:
- Know whether a message has been received and understood.
- Prevent noise from taking place.
- Make the sender appear more impressive.
- Size up the climate for communication.
Question 6: Gus has low self-esteem. As a child he was probably:
- Expected to be perfect all the time.
- Praised frequently.
- Given a lot of attention and hugs.
- A high performer in school and sports.
Question 7: A developmental psychologist is likely to believe that self-esteem comes about from:
- Positive self-talk about being wonderful.
- Genuine accomplishment followed by praise and recognition.
- Receiving lavish praise even if you have not accomplished much.
- Enjoying noncompetitive activities.
Question 8: Your inner critic lowers your self-esteem by:
- Telling you that your height/weight ratio is poor.
- Establishing unrealistic goals for you.
- Reminding you to obey rules and regulations.
- Sending you negative messages about your capabilities.
Question 9: Positive visual imagery involves:
- Sketching a map of your success strategy.
- Mentally rehearsing the successful handling of a future event.
- Thinking of everything that might go wrong in an upcoming challenging situation.
- Learning to become an optimist.
Question 10: Amy makes use of the Galeta effect when she says to herself:
- "Whatever results I achieve will be good enough."
- "I intend to be one of the best performers in the company this year."
- "Life is beautiful if you stop to smell the roses."
- "If I set my goals low enough, I know I will succeed."