Question 1 Define conflict. Discuss four ingredients of conflict
Question 2 Discuss four different types of conflicts which may occur in any organization
Question 3 List few steps to manage conflict in organization
Question 4 Explain A.E.I.O.U model
Question 5 Compare conflict resolution with conflict management. List some conflict resolution techniques
Question 6 What do you mean by e-negotiation? Discuss six basic elements of negotiation