Question: Quality of Patient Care How do you define quality of care? Is the quality of your care always what you would like it to be? If not, why not? What factors can you control in terms of providing high-quality care? (Which are internal and which are external?) In your clinical experience, have DRGs affected the quality of care provided? If so, how? Do you see differences in the quality of care provided to clients based on their ability to pay for that care or the type of insurance that they have?