Question:
Sometimes, a salesperson at Cavalier Products may promise something to the customer that he or she is unintentionally unable to deliver. Also, sometimes product installation may be outsourced to a service company to complete. A customer can perceive this as being unethical. The managers of Cavalier are concerned about these behaviors and the perception of their company.
What are the 12 common qualities of service providers necessary to build a trusting relationship?