Question 1: Members of __________ can solve problems with a positive combination of functional expertise and integrative or total systems thinking.
- cross-functional teams
- self-directed teams
- cross-departmental teams
- virtual teams
- statutory teams
Question 2: When teams accomplish more than the total of their individual members' capabilities, __________ occurs.
- exchange
- association
- synergy
- harmony
- union
Question 3: Groups that form spontaneously through personal relationships or special interests, and not by any specific organizational endorsement, are called __________.
- informal groups
- virtual groups
- temporary groups
- interim groups
- ad hoc groups
Question 4: Members of teams that __________ must have good long-term working relationships with one another, solid operating systems, and the external support needed to achieve effectiveness over a sustained period of time.
- plan things
- reengineer things
- recommend things
- make or do things
- review things
Question 5: The __________ is another name for the functional silos problem.
- individual unit problem.
- serviceable group problem
- functional chimney problem
- hyper-focused team problem
- exclusive over-assemblage problem
Question 6: __________ refers to a person's relative rank, prestige, and standing in a group.
- Condition
- Standing
- Fullness
- Status
- Prominence
Question 7: Tasks that are routine and easily subdivided lend themselves to:
- hierarchical communication networks.
- parallel communication networks.
- decentralized communication networks.
- restricted communication networks.
- centralized communication networks
Question 8: _________-role conflict occurs when a person's values and needs come into conflict with role expectations.
- Intrasender
- Intersender
- Person
- Inter
- Outer
Question 9: __________is a "logically perfect" group decision making method because all team members agree totally on a course of action.
- Consensus
- Unanimity
- Majority rule
- Minority rule
- Lack of response
Question 10: __________ occurs when too much is expected and the individual feels overwhelmed with work.
- Role conflict
- Role indifference
- Role encumberment
- Role overload
- Role frustration
Question 11: When workspace architecture is studied as an influence on communication behavior, this is part of:
- cohesiveness.
- proxemics.
- virtual communication networks.
- team building.
- relationships.
Question 12: Decision by __________ is often done by providing a suggestion and then forcing quick agreement by challenging the group with such statements as "Does anyone object?...No? Well, let's go ahead then.
- majority rule
- lack of response
- authority rule
- consensus
- minority rule
Question 13: What Decision-Making concept is reflected in the popular adage, "If at first you don't succeed, try, try again?"
- Intuition
- Escalating commitment
- Bounded rationality
- Non-programmed Decision-Making
- Satisficing
Question 14: The __________ model views decision makers as acting in a world of complete certainty.
- behavioral decision
- true decision
- cognitive decision
- classical decision
- aesthetic decision
Question 15: The first step in the rational decision model is _______________.
- choosing a preferred course of action
- recognizing and defining the problem or opportunity
- identifying the alternative courses of action
- evaluating the results
- implementing the preferred course of action
Question 16: A decision maker holds a meeting to get everyone's agreement on a system for deciding how to make a lunch schedule. This is an example of a(n) _________ decision method.
- groupthink
- authority
- consultative
- team
- minority
Question 17: __________, or the use of one's intellect, is important in all aspects of Decision-Making.
- Intuition
- Attitudinal formation
- Judgment
- Perceiving
- Sensing
Question 18: The process of choosing a course of action for dealing with a problem or opportunity is __________.
- selection making
- decision shaping
- decision-making
- judgment resolution
- judgment generation
Question 19: __________ is a superficial and often temporary form of conflict resolution that leaves the situation open to future conflict over similar issues.
- Leniency
- Suppression
- Neglect
- Avoidance
- Tolerance
Question 20: __________ involves interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like.
- Substantive conflict
- Emotional conflict
- Indigenous conflict
- Rational conflict
- Impulsive conflict
Question 21: __________ conflicts occur when the communication of task expectations is unclear or upsetting in some way, such as a team member receiving different expectations from the leader and other members.
- Vertical
- Horizontal
- Line-staff
- Task
- Role ambiguity
Question 22: __________ goals deal with outcomes that relate to the "content" issues under negotiation.
- Relationship
- Substance
- Object
- Discretionary
- Material
Question 23: __________ occurs when a formal authority simply dictates a solution and specifies what is gained and what is lost by whom.
- Competition
- Avoidance
- Collaboration
- Authoritative command
- Compromise
Question 24: __________ negotiation focuses on the merits of the issues, and the parties involved try to enlarge the available pie rather than stake claims to certain portions of it.
- Integrative
- Distributive
- Good-faith
- Consolidating
- Process
Question 25: __________ distributive negotiation takes place when one party is willing to make concessions to the other to get things over with.
- Indirect
- Hard distributive
- Direct distributive
- Integrative
- Soft distributive