Question 1: ________ is the process of recognizing a problem or opportunity, evaluating alternative solutions, selecting and implementing an alternative, and assessing the results.
- Strategic planning
- SWOT analysis
- Decision making
- Critical thinking
Question 2: The ________ links employees from different parts of the organization to work together on specific projects.
- Committee organization
- Matrix structure
- Horizontal authority
- Vertical authority
Question 3: In the course of a typical day, managers spend time meeting and talking with people, reading, thinking, and sending text or e-mail messages.
True
False
Question 4: A ________ is a written explanation of an organization's business intentions and aims.
- Organization statement
- Vision statement
- Corporate statement
- Mission statement
Question 5: ________ involves implementing the activities specified by strategic plans.
- Strategic planning
- Tactical planning
- Operational planning
- Contingency planning
Question 6: ________ is the process of dividing work activities into units within the organization.
- Compartmentalization
- Departmentalization
- Decentralization
- Operationalization
Question 7: Strategic planning often makes the difference between an organization's success and failure.
True
False
Question 8: An important outgrowth of democratic leadership in business is the concept of ________, in which employees share authority, responsibility, and decision making with their managers.
- Empowerment
- Encouragement
- Development
- Sponsorship
Question 9: A ________ is a structure that places authority and responsibility jointly in the hands of a group of individuals rather than a single manager.
- Committee organization
- Matrix structure
- Horizontal authority
- Vertical authority
Question 10: ________ at every level in the management hierarchy must exercise three basic types of skills: technical, human, and conceptual.
- Managers
- Planners
- Operators
- Directors
Question 11: Management principles and concepts apply to not-for-profit organizations as well as profit-seeking firms.
True
False
Question 12: The ethical tone that a top management team establishes cannot reap monetary as well as nonmonetary rewards.
True
False
Question 13: An ________ is a structured group of people working together to achieve common goals.
- Team
- Culture
- Organization
- Management
Question 14: Planning can be divided into the following categories, except:
- Strategic
- Complexity
- Tactical
- Operational
Question 15: A company that does not emphasize centralization retains decision making at the top of the management hierarchy.
True
False
Question 16: Strategic planning often does not make the difference between an organization's success and failure.
True
False
Question 17: An organization's ________ is its system of principles, beliefs, and values.
- Business conditions
- Corporate culture
- Autocratic leadership
- Operations
Question 18: ________ is the process of achieving organizational objectives through people and other resources.
- Leadership
- Mentoring
- Professionalism
- Management
Question 19: A business begins with a ________, its founder's perception of marketplace needs and the ways a firm can satisfy them.
- Mission
- Vision
- Concept
- Steps
Question 20: ________ is guiding and motivating employees to accomplish organizational objectives.
- Directing
- Planning
- Organizing
- Controlling