Q1. The acronym CSCW stands for computer-supported communication in work.
a. true
b. false
Q2. Creativity can be defined as either a trait or an achievement.
a. true
b. false
Q3. Creativity support systems are relatively easy to develop because the development team is creative by nature.
a. true
b. false
Q4. Distance learning is a fairly new phenomenon, having been first developed in the 1990s.
a. true
b. false
Q5. GSS enable meetings to take place at many locations simultaneously.
a. true
b. false
Q6. Distance learning is limited because there are currently only two software platforms (Blackboard and WebCT).
a. true
b. false
Q7. Organizations use online training to reduce training costs.
a. true
b. false
Q8. The standard GSS process ends with idea generation.
a. true
b. false
Q9. The standard GSS process begins with idea generation.
a. true
b. false
Q10. The standard GSS process begins with idea organization.
a. true
b. false
Q11. Place the steps in the standard GSS process in the right order:
a. idea generation, idea organization, prioritization, idea generation.
b. idea generation, idea organization, prioritization, idea organization.
c. prioritization, idea generation, idea organization, idea generation.
d. prioritization, idea organization, idea generation, idea organization.
e. idea organization, idea organization, prioritization, idea organization.
Q12. Distance learning supports continuous learning within organizations.
a. true
b. false
Q13. The acronym CSCW stands for computer-supported cooperative work.
a. true
b. false
Q14. Thus far, distance learning has had very little impact on education.
a. true
b. false
Q15. The most common way to deploy a GSS today is through the use of Web technologies.
a. true
b. false
Q16. Distance learning is considered a form of collaborative computing.
a. true
b. false
Q17. PLM systems have a unique set of issues, completely different from other enterprise information systems.
a. true
b. false
Q18. The goal of an enterprise support system is to provide a tool for senior management.
a. true
b. false
Q19. Exception reporting focuses on deviations from predefined standards.
a. true
b. false
Q20. The only key performance indicator in an organization is profitability.
a. true
b. false
Q21. ERP is designed to control all major business processes with a single software architecture.
a. true
b. false
Q22. One of the benefits of PLM is a reduction in engineering change order times.
a. true
b. false
Q23. Real-time systems that alert managers to potential opportunities or problems are called EOM systems.
a. true
b. false
Q24. The flow of materials from its sources to a company, and then within a company is referred to as its demand chain.
a. true
b. false
Q25. Soft information is a term used to describe objective information that is non-financial.
a. true
b. false
Q26. Enterprise information systems are designed to support top management and middle management.
a. true
b. false
Q27. Enterprise portals utilize Web technology.
a. true
b. false
Q28. The terms executive information systems and executive support systems are used interchangeably.
a. true
b. false
Q29. PLM systems and BPM systems are essentially the same thing.
a. true
b. false
Q30. Within an executive support system to go from summary to detail is referred to as drill-up.
a. true
b. false
Q31. Enterprise information systems and executive information systems are essentially the same thing.
a. true
b. false
Q32. The concept of drill-down refers to:
a. search for a specific item, going top-down.
b. exercises dictated from top management.
c. a quality control check in EIS.
d. a management by exception approach.
e. quick accessibility to various levels of detail.
Q33. Learning can be passive, active, or intermediate.
a. true
b. false
Q34. Socialization refers to converting tacit knowledge to explicit knowledge.
a. true
b. false
Q35. Determining the value of an organization's intellectual assets is relatively easy.
a. true
b. false
Q36. Tacit knowledge has been called sticky knowledge.
a. true
b. false
Q37. Explicit knowledge is hard to document.
a. true
b. false
Q38. A knowledge repository is a collection of internal and external knowledge.
a. true
b. false
Q39. Explicit knowledge is objective.
a. true
b. false
Q40. Knowledge is information in action.
a. true
b. false
Q41. Tacit knowledge has been called leaky knowledge.
a. true
b. false
Q42. Explicit knowledge is easy to capture and document.
a. true
b. false
Q43. It is easy to measure the value of a knowledge management system.
a. true
b. false
Q44. A community of practice is a group of people in an organization that share a common professional interest.
a. true
b. false
Q45. Organizational culture can impact profitability.
a. true
b. false
Q46. Knowledge is information that is contextual, relevant, and actionable.
a. true
b. false
Q47. Knowledge management can be performed using document management.
a. true
b. false
Q48. The earliest knowledge management systems were best practices repositories.
a. true
b. false
Q49. COPs can impact organizational culture changes.
a. true
b. false
Q50. Tacit knowledge is explicit.
a. true
b. false