Q. Describe about Total Quality Management?
Total Quality Management is a wider Management approach than quality control. TQM many utilize a variety of tools and methods to seek continuous improvement of flexibility, quality, productivity, timeliness and customer responsiveness. Total Quality management is a much additional strategic approach to business improvements. Quality is highlight from the customer's viewpoint rather than the producer's.
The information technology is very important for the success of business. With the support of information technology we can improve business processes which is explained are as follows:-
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IT Capability
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How IT Improve Business Processes
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Transactional
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Transform unstructured processes into routine transactions.
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Geographical
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Transform information quickly and easily across large distance making processes independent of geography.
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Automation
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Reduce or replace human label in a process.
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Analytical
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Bring complex analytical methods to bear on a process.
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Informational
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Bring large amount of detailed information into a process.
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Sequential
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Enable changes in the sequence of tasks often allowing multiple tasks to be worked on simultaneously
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Knowledge
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Allow the capture and dissemination of knowledge and expertise to improve a process.
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Tracking
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Allow the detailed tracking of the status, inputs and output of a process.
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Disintermediation
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Connect two parties within a process that would otherwise Communicate through on intermediary.
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