Q1. Illustrate the term Transaction? Illustrate the purpose of Transaction Processing System?
Q2. Illustrate the role of business process reengineering in improving the competitiveness?
Q3. Distinguish between CRM and e-CRM.
Q4. Illustrate the significance of CMMI?
Q5. Define the term IT chargeback? Describe chargeback as an IT strategy.
Q6. Illustrate how IT has made an impact on the organizational working?
Q7. What do you mean by cyber terrorism? List out three IT tools which can help to defend against terrorist tactics?