Purpose of evaluating a customer service policy
1. Discuss the purpose of evaluating a customer service policy, indicating how this can assist future staff training and development.2. Analyse how customer perception is influenced by customer service provision
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Employ the Human Factors Analysis and Classification System (HFACS), SHELL model, Human Factors checklist used for the accident investigation
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Discuss the purpose of evaluating a customer service policy, indicating how this can assist future staff training and development.
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