- Customers - Target Market (address relevant characteristics)
- Demographics: age, gender, education, income, ethnicity, geographic location
- Psychographics: values, lifestyles, activities, interests, opinions, VALS2 type, media habits, shopping habits, spending habits, charitable activities etc.
- Behaviorally: What benefits are they looking for in this type of product/service? How do they use the product?
POSITIONING: How will this product brand be positioned in the target customer's mind relative