Problem
Subject: Crisis Communication and Management
Case Scenario: The recent incident on the KPPA Datuk Seri Mohd Shafiq Abdullah allegedly uttered abusive words against an immigration officer at the Kuala Lumpur International Airport (KLIA) on Aug 3 that went viral on the internet has caused the department a bad reputation.
Provide a press release in detail on behalf of the Public Service Department to ensure transparency in this case.