Problem: Penny Richards, a 71-year old female lived with her husband, Richard who was her main caregiver. In recent weeks, Richard was unable to provide care for Penny due to her rapid decline in medical and functional status and she has started getting in-home support services available for older Australians. Penny and Richard have two children, and the eldest son lives interstate. Although the daughter lives close by, she has three children below 10 years to take care of, and works full-time to support her family. She wishes to get involved in the care of her mother, but due to her busy life, she could not spend as much time